Moving your business forward profitably.

Our firm is dedicated to helping business owners monitor their customers' level of satisfaction, and understand their customers' desires for expanded product and service offerings.

Featured Clients:

"We have an on-going relationship with Forward Strategies Group since December 2009.  The levels of support and service with our phone surveys is incredible.  In addition to the original service they provided, we have added another channel for us to monitor our customer interaction.  They have not only been flexible, but they have been extremely helpful throughout our relationship.  Forward Strategies Group has been a true partner in our search for customer feedback."

Bob Newman, VP Quality Operations, Southeastrans



"I have worked with Lisa DeMarco of Forward Strategies Group for over 7 years and have found her and her staff to be excellent at what they do and extremely professional.  In the "survey space", too often surveying companies over-promise and under-deliver.  Lisa and Forward Strategies Group is just the opposite.  They go above and beyond with their customer excellence.  They are thoughtful in assisting you with improving your survey results and nimble with changes to your program.  I would not hesitate to give Lisa and Forward Strategies Group Five Stars!"

Rob Zachrich, Executive Vice President, Med Answering