Our Online and Phone Survey Service provides you with a comprehensive look at all aspects of your business. The payback in a clear understanding of the quality of your relationships with your current customers.

We have several packages available to suit your current situation.

Featured Client:

"At Christ the King Preschool, we had done surveys on our own in the past.  The one conducted by Forward Strategies Group, Inc. was much more in-depth and informative.  Their presentation was far superior to our in-house efforts.  We gained useful information about why parents return other parents."

-Amy McCollum, Church Board Member

We offer multiple survey methods to:

• fit your needs and budget
• maximize response rates
• minimize disruption to your business
• minimize disturbance of your customers

We offer alerts via emails, text message or voice to:

• take action to adjust your process
• follow up with dissatisfied customers before customer is lost and/or negative word of mouth is spread

We offer full reporting that shows:

• breakout of causes of delight and dissatisfaction
• date, shift, employee, service can be captured
• location (map), demographics and buying habits of your customers
• trending analysis
• correlation analysis